Lyra
AI Social Commerce Employee
Meet Lyra.
AI Social Commerce Employee.
Identifies buying intent in Instagram comments and DMs, answers product questions, and follows up until the enquiry becomes an order. Onboard Lyra as a full-time digital employee to secure 24/7 workflow coverage and eliminate manual operations overhead.
Who Hires Lyra
Built for Instagram-first stores whose team is buried in comments, DMs, and buyer questions.
What Lyra Owns
Understanding a team member's role and outcome ownership.
Comment Response
Replies to Instagram comments so buying questions are not left sitting under a post.
Intent Detection
Separates price, availability, and purchase questions from casual comments.
Channel Move
Moves the conversation from a public comment into Instagram DMs or WhatsApp.
Product Answers
Answers size, price, availability, shipping, and payment questions from the catalog.
Buyer Qualification
Confirms what the buyer wants and whether they are ready to place an order.
Follow-up to Order
Nudges quiet threads and hands a ready buyer to the team to close.
How Lyra Operates
A real-time visual execution loop showing node triggers and database syncs.
How Lyra Works
Capture Intent
Actively monitors inbox channels, voice gateways, and chat webhooks to filter noise and lock on customer intent.
Evaluate Context
Retrieves context maps, contact CRM history, and company parameters to structure the operational frame.
Take Action
Formulates responses, generates structured cost calculations, or executes targeted phone engagements.
Coordinate Systems
Triggers notifications, registers calendar slots, and synchronizes cross-channel schedules.
Update Records
Ensures systems are updated by logging conversation logs, transcripts, and transaction outcomes.
Deliver Outcome
Completes the workflow execution: registers a qualified lead, bookable meeting, or resolved ticket.
Works with your existing stack
Connects with 1,000+ tools and platforms.
Salesforce
Zoho
Google Workspace
Twilio
Zendesk
Intercom
Monday
QuickBooks
NotionWhatsAppSalesforceZohoGoogle WorkspaceTwilioZendeskIntercomMondayQuickBooksNotionWhatsAppSalesforceZohoGoogle WorkspaceTwilioZendeskIntercomMondayQuickBooksNotionWhatsAppHubSpot
Pipedrive
MicrosoftSlackShopify
Stripe
Freshdesk
Calendly
ClickUp
Airtable
XeroHubSpotPipedriveMicrosoftSlackShopifyStripeFreshdeskCalendlyClickUpAirtableXeroHubSpotPipedriveMicrosoftSlackShopifyStripeFreshdeskCalendlyClickUpAirtableXeroAI Employee vs Traditional Software
| Dimension | Traditional Administration | Luvana AI Employee (Lyra) |
|---|---|---|
| Comment Volume | Staff scroll the inbox and miss buyers under busy posts. | Lyra reads every comment and replies to the ones with buying intent. |
| First Response | Replies wait until someone on the team is free. | Buying questions get a reply while the comment is still fresh. |
| Moving to DMs | A person copies the thread into DMs or WhatsApp by hand. | Lyra answers on the comment, then continues the chat in DMs or WhatsApp. |
| Product Questions | The same size, price, and payment answers are typed over and over. | Lyra answers from the catalog and shares the relevant payment details. |
| Follow-up | Quiet buyers drop off because nobody has time to nudge them. | Lyra follows up, then hands a ready order to the team. |
Hire Lyra on Your Terms
Launch
For stores bringing Instagram, WhatsApp, and email conversations into one inbox.
exc. taxes
- Up to 15,000 customer interactions / month
- Instagram, WhatsApp, and email inbox
- Lyra AI employee
- AI lead qualification
- AI auto replies (hybrid mode)
- Customer CRM and timeline
- Internal notes and tags
- Dashboard and insights
Scale
For teams assigning conversations and running a higher interaction volume.
exc. taxes
- Up to 30,000 customer interactions / month
- Everything in Launch
- Auto-assign conversations to 3 team members
- AI conversation summaries
- 3 custom AI workflow automations
- Advanced filters and search
- Customer segmentation
- Priority support
Enterprise
For multi-store brands that need custom volume, workflows, and reporting.
- Volume-based customer interactions
- Everything in Scale
- Multiple Lyra AI employees
- Custom workflows and automations
- API and third-party integrations
- Multi-brand / multi-store support
- Custom dashboards and reporting
- Dedicated customer success manager
Meta Verified WhatsApp Business setup: $120 (one-time)
Popular add-ons
- +1,000 customer interactions: $18 /month
- +5,000 customer interactions: $78 /month
1 customer interaction = 1 outbound Instagram comment, Instagram direct message, WhatsApp message, or email processed by Lyra.
Frequently Asked Questions
Ready to Deploy Lyra?
Start qualifying, nurturing, and booking meetings with an AI Social Commerce Employee custom-trained to your workflows.