Privacy Policy
Last Updated: June 6, 2026
At Luvana AI, we respect your privacy and are committed to protecting the corporate databases, conversational logs, and personal details you share with our AI Employee workforce platform.
1. Information We Collect
When you hire an AI Employee or contact our agency, we collect data to configure integrations and deliver outcomes:
- Contact Information: Name, work email, phone number, country, and company name.
- Integration Credentials: Access tokens and API secrets required to link your AI Employee to Slack, Salesforce, WhatsApp, Gmail, or Google Calendar.
- Operational Logs: Transaction metadata, conversation records, and execution states processed by your digital worker to perform their duties.
2. How We Use Your Data
Your information is utilized solely to power autonomous operations, resolve boundary handoffs, and manage business relationships:
- Configuring and training your active digital workforce.
- Executing webhook operations and CRM updates server-side.
- Providing technical assistance, SLA notifications, and platform support.
3. Data Security & Hosting
We implement enterprise-grade security protocols to protect your integrations. All client requests and database updates routed through our API paths are encrypted in transit (using TLS 1.3) and at rest. AI Employee log histories are stored within secured virtual partitions that prevent cross-tenant access.
4. Third-Party Integrations
Our platform orchestrates actions across various external applications (e.g. Twilio, Salesforce, Slack, Gmail, HubSpot). Each third-party link is subject to the security policies and terms of those specific software providers. Luvana AI does not sell, trade, or distribute your integration databases to marketing aggregators.
5. Contact Information
If you have any questions regarding this Privacy Policy or data residency regulations, please contact us at:
Email: info@virtusoftech.com